Contact Centre Assessments
Why Use SalesMatch In Your Contact Centre?
- Reduces Agent Churn – By selecting the right agent for the role
- Increases Performance – By matching the character profile to the task
- Reduces Time Off – A well matched profile to the role reduced work stress
Putting the right person in the job role has become the key focus in the drive to improve contact centre revenue and efficiency.
The SalesMatch Assessment tool supports the interview processes, by identifying important behavioural information, that may indicate their suitability for a given role in your contact centre. Used at the early stage of the recruitment process, will enable better informed selection, resulting in higher performance and significantly reduced churn.